Welcome to Training and Development EDIT 6501. This is my blog spot for all the required discussion and assignment completion for this course. Feel free to share your knowledge, thoughts, opinion and suggestions as we learn together. I look forward to read from you.
Scope Creep could be described as the
uncontrolled changes in the requirements of the project as defined. In any project, you will expect a clearly
defined project scope; you still have to beware of scope creep. Scope creep
tend to arise when new features are
added to product designs that have already been approved, without providing
equivalent increases in budget, time and/or resources. In order to address
scope creep challenge, the best approach is to set up a well-controlled formal
process known as a change control system.
My blog is based on an experience during an interview with
my cousin about the failure experienced in his business. The incident occurred about 4 years ago.
Tim had a good intention to be
self- employed. So he quit his real estate business after the economic downturn
with the hope of establishing a business to sustain himself and his family. He
wants to produce grilled goat meat, and chicken for sale. His criteria originated from considering fast
food franchise as a viable business, and believing the flocks of the immigrant population would
be his primary customers.
He had some money saved he hopes to secure a loan from the
bank, and have friends invest in the business. He also intends to partner with a friend to
run the business. They will both have a
50/50 share in the business.
As he worked on researching what he will need to accomplish
this goal, he learned that it will require a USDA involvement and approval. The
local health official’s involvement and layers of approval from the location (warehouse),
to the equipments required to produce the products. He quickly rented a place and renovated the location
for his business. After all the expenditure, the licensing authority informed
his that they are unable to approve the location. After multiple negotiations,
he was ordered to tear it down and rebuild the warehouse to the USDA
specification. The final approval of the location lingered for about 18 months.
He managed to get a small business loan from
the Latino organization in Washington, DC. He used the money to build the warehouse to
the specification. By the approval date, he was already broke and had no money to
operate the business. His rent was mounting
in arrears, and the repayment plan of the loan begins.
In his plan, he knew he could get the raw material (fresh
goat meat and chicken) from local farms. Little did he learn from USDA that he
could only purchase materials from only USDA approved farms. In his discovery,
USDA farms products are higher in price than other regular livestock farms. This
factor will cause his projected product price to increase.
Another interesting aspect of the operation is documentation
of almost every aspect of the production. Tim lacks the ability to complete documentation
requirements while working in production. He was informed about hiring
employees, but knew he cannot afford the salary.
Scope creep Issues.
The following issues impact the establishment of the business.
In my opinion, the business had problems at almost every stage such as Conceive,
Define, start, perform, and Evaluation.
Funding- the estimation of cost, expenditures,
facilities, equipment purchases, renovations and contingency plans were not properly identified before embarking on this project. In a nut shell, the entire approach to the
project needs to change. Portny, Mantel, Meredith, Shafer, Sutton, and Kramer (2008) states
that “input from more than 500 project managers regarding the most important
single problem facing project managers indicates that coping
with change is at the top of their list.”
Tim just want a business, no
feasibility study was done. Interestingly, USDA told him there is no one in USA
producing grilled goat as of the time of his business initiation. This makes it
difficult to compare his idea to similar businesses; instead, they got creative,
that lead to the layers of delay in the approval process.
He was unprepared and unaware of the different levels of
regulations, license and approval requirements.
Define /planning stage
In his planning, he
had no business plan to identify, analyze and define what this business will
need to thrive. He had no prior experience in the business. He just knew that edible
products sell in the fast food business.
There was no adequate plan on how he will purchase the raw materials
and other ingredients to prepare this product. The surprise occurs after the
The scope of other
resources was left out of his vision. In my opinion, the lack of feasibility
resulted in the frustration encountered with time frames and delay in the
Project Start stage
The business was unable to start operation once approved, because
everything was wrong from the onset. The
owner was unable to purchase the materials to start operation as planned. Though,
the business had viable customers. Despite all these challenges, the business
continues to run in a substandard manner. The worst happened when the landlord
evicted them because they owed about a year and half rent.
How did you or other
stakeholders deal with those issues at the time?
Based on the
challenges encountered by the business, the business partner part ways with my
cousin. He was stuck with the business
and believed he could get by, ran on credit until eviction. Budrovich, (n.d.) indicated that the standard
five variables that challenge project manager are Time, money, scope, people and
What could you have
done to better manage these issues and control the scope of the project?
I am proud of what I have learned so far in this course,
because the experience taught me the foundation of project management and
standard of approach to project management.
With this in mind, every aspect of a project is important. It is not
just enough to conceive an idea, but be realistic about analyzing, planning and
identifying all the crucial aspects of the project idea, be able to determine
how the progress will be assessed.
I will partner with USDA to support /advice me on all the
requirements of this operation, have the necessary documentation,
schedules/timelines, and clarify expectation from the beginning of the project.
According to Suchan, J. (2007),” your ability to get buy-ins from the entire
stakeholder will help to streamline the approval process, and keeps information
I will do everything to get the experts involved, I will do
my research, I will have a concrete plan about the finances of the business.
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M.,
Sutton, M. M., & Kramer, B. E. (2008).
Project Management: Planning, scheduling, and
controlling projects. Hoboken, NJ: John Wiley &
“What we see and hear from each other is
only the tip of the iceberg. Lying underneath the waterline of our words and
actions is a much fuller, richer set of information”. Strider, (2002) Communication in
project management cannot be overemphasized.
In general, people communicate through a variety of means but are the
communication effective? Projects are
conceived with excellent plan, hoping for a desired outcome often fails,
because of inappropriate communication strategies. This blog discusses a piece of communication
in various modalities.
How did your interpretation of the message
change from one modality to the next?
As an Email (written
The email is direct. The message implies Jane, pleading to
Mark to get his part of the project done to enable her move forward. She appears desperate, by the choice words
used to request for the report, but failed to mention exactly when she needs
the report. As noted by Stolovitch, (n.d.) “Effective communication is
influenced by the spirit and attitude, tonality and body language, timing and
personality of the recipient”. Though,
the email was a written text, it was obvious to note the spirit and attitude of
As a Voice Message (Audio)
This voice message presented an interesting version of the
message. The speaker voice was cautious, calm and directly expressed purpose of
the communication. The voice reflected a friendly reminder to Mark about the ETA report. The
voice message reflected a level of familiarities between the speaker and the
receiver. The speaker (Jane) knew Mark’s schedule, and was considerate by referring to his busy
day, somewhat empathizing with him, and
hoping that Mark could find some time to get
back to the much needed report.
As a face-2-face
communication (Video cast)
During the f2f conversation, the presence of the speaker
made a difference in the way I received the message. Looking at her face,
listening to her, reading her facial expression, her lips movement, the tone of
her voice impacted the way I received the message. Though, she was demanding an
answer, she was respectful and ended her conversation with a smile. Depending
on the relationship between the two parties the smile could be identified as a heartening
gesture, or could be a distracter. Stolovitch, (n.d) cautions on communicators
“to avoid ambiguity” This may be perceived as lack of seriousness in the
content of the message.
What factors influenced how you perceived the
Judging from what I wrote earlier on the written text, and
what just occurred in the voice message, and f2f communication, the speaker in
all the scenarios is attempting to get work done and get results. She may need
to use the approach described by Budrovich (n.d) “Tailor your
communication strategy to fit the specific needs of each stakeholder”. In reality, I do not think that the speaker
should use all the three or more methods to get her point across. Instead, her
ability to recognize Mark’s communication preference will make it easy to
tailor her communication to get the outcome.
Other factors that of influence how a message is perceived
are values, noise, perception, encoding, beliefs,
decoding, length of conversation, repetition, past experiences and expectations.
This could occur both ways. Considering cultural backgrounds when communicating during a
project is an important factor nowadays, due to technological advancement, and
diversity in the workplace.
Which form of communication best conveyed the
true meaning and intent of the message?
This is a
subjective question, because as learner’s we are motivated to react to a piece
of the information base on a number of reasons.
One major gap is that people have different preferences and approaches
to “what constitute effective communication”. For example, being an auditory,
visual or kinesthetic learner may influence your perception, orientation to
details and what you want in a communication. This
is because; different channels of information could determine the strengths and
weaknesses of communication in question.
In the sample, provided
f2f (video cast) communication seems to make the most sense in my opinion. Knowing that Mark is extremely busy with
other responsibilities, there is a possibility Mark might not check his voice
message. Considering the email, Mark might not be at his desk to read it. Going to Mark and discussing the need as
demonstrated in the video cast could increase the possibility of getting an
answer sooner. If the two have a positive working relationship, it works even
What are the implications of what you learned
from this exercise for communicating effectively with members of a project
Communication must be
planned, coordinated, managed and reported between the team and the project
leader. When working on any project, each member is responsible to, and
accountable for discussing the progress of the project to other members as
assigned. Portny, Mantel, Meredith, Shafer, Sutton, and Kramer. (2008) Noted
that “PM should consider providing project progress reports to supervisors,
upper management, the client or customer, project team members, others who are
helping on the project, and others who are affected by the project results.”
In organization setting, communication takes different shapes and
forms. Stolovitch, (n.d) states that
standard of communication with clients should address the following;
Response to time frames.
Form of oral / written communication.
Establish rules of participation and
Avoid an ambiguity.
As I process the
instruction in the exercise” The Art of Effective Communication’ I recognized that
some of my responses is based on my own perception, limitation, and
assumptions. To succeed in any projects,
all the assumptions and constrained must be discussed prior to or as situation
arises. Portny et.al. (2008) States that
“PM must consider project assumptions when they develop their project risk
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M.,
Sutton, M. M., & Kramer, B. E. (2008).
Project Management: Planning, scheduling, and
Hoboken, NJ: John Wiley & Sons, Inc.
Laureate Education, Inc. (n.d.). Project Management Concerns:
Communication Strategies and
I recalled a team project titled “Training Steering Committee” This event
took place at work about four years ago. The memory lived with me till today. Little
did I know about IDT/ PM at that time? The idea was brilliant. It was initiated
by the Director of training, my supervisor. The purpose was to “Change the organization”
by doing the following.
a. Develop adjunct facilitator’s for recurrent training due
to agency expansion.
b. Revise agency orientation for new hires.
c. Revise existing and create a new agency policy on
d. Develop advance courses for clinical professional s in
The director identified samples of employees
from across the entire organization for representation. The response was quite
compelling at the first few meetings, but the director did not use a Project
Management approach. Murphy, (1994). The benefit of using a formal project a
management approach is that needed expertise within the corporation can be
identified and allocated to ensure that project accomplishes its goals”.
The director consulted with the agency CEO, who was in
support of the project, but the director failed to notify his immediate
supervisor, director of Human Resources who holds the ultimate decision about
the project. The identified members were
notified. There was an elaborate kick off meeting. At the meeting, the members
were presented with the purpose of the gathering. The members were pleased to
be part of the needed change.
During the meeting,
members volunteered to function as leaders and supporters of the sub groups.
Other employees present were unwilling to participate because they were unsure
about the need for all the work to be done. Portny, Mantel, Meredith, Shafer,
Sutton, and Kramer (2008) state “the project manager must take the initiative
to figure out what the real needs are”. In addition, the leader should be able
to explain the origin of the need. Not just an intention to change the organization.
The rest of the meeting turned to an opportunity to praise the leader of the
project for the brilliant ideas.
There were four different sub-groups representing the four
purposes of the committee. Each of them was assigned to work on the subtitles
and produce a procedure, a policy, a new curriculum at the end of the project. The details of the deliverables, timelines,
and outcomes were discussed by each sub group at subsequent meetings as that
was not discussed at the kick off meeting. Level of commitment was vague after the first
general meeting. The resulted in role changes from one meeting to the other.
In some meetings, the
number of employees in attendance determines the assigned roles. The process became a nightmare. Meanwhile, there was no statement of work
from each of the assigned subgroup. The
work breakdown was created as seen feasible by each group. They group were not
reporting to anyone for supervision during the work stages. At the end of the project, a lot of
unpredictable troubled challenges emerged.
Members of this committee were being penalized
for abandoning their primary responsibilities because the idea was not
presented for approval in the first place. Greer (2010) States “the project
manager must define the project concept clearly enough so that he can get
support from the key people in the organization”.
A number of documents were developed i.e.
Adjunct facilitator’s process. Revised agency orientation, training policies,
and couple advanced curriculum were developed by personnel with no IDT skills. None
of the draft documents was approved.
The committee was informed that no single
committee can create or revise agency policies without formal approval of the
board members. According to Suchan, J. (2007). “Ability to get buy-ins from the
entire stakeholder will help you accomplish the project goals by reducing
project cycle, and streamline the approval process”.
The Project leader was asked to dissolve the
project and the members. Portny, et. al., (2008) identified three basic
activities in project management. Planning, Organizing, and controlling. With
what I know today, I cannot recall a serious level of planning during the
process. It was an excellent thought, and he sped to action which ultimately
ended in lack of implementation.
The project had a kick off meeting, but the
meeting did not spell out the roles and responsibilities, clarify deliverable
and time lines, identify members commitment. The project was ongoing for about
two years before it ended.
At the time of this event, I was new to the organization.
Because of my role, I have less knowledge about the procedures of operation,
though; I was in support of my director of training. Based on what I have learned in the previous
courses about organization leadership, functions and operation, I know that the
director took a number of personal decisions because he has worked there
longer, he has very excellent people skills, and could persuade his peers to see things his
way. I will also like to add that, the procedures of initiating an idea were
not clearly stated as what we have now.
The process was an eye opener for the organization. From the
crooked foundation laid by the director of training, the organization
experienced major expansion in the past two years. Some of the ideas generated
by the committee are currently revised, and presented to initiate the change
The director was able to create a strong, cohesive team to
work on the project, but the communication amongst the team was ineffective
because of lack of supervision.
The agency will start a new hire orientation curriculum in
There are 39 adjunct facilitators across the organization. I
am currently leading the project on adjuncts.
Currently the organization have policy and procedure committee that are
devoted to revising old policies and create new ones as needed based on
Employees in need of advance courses or CEU’s credits are
being supported to accomplish the goals outside of the organization.
Greer, M. (2010). The project management minimalist: Just
enough PM to rock your projects! (LaureateCustom Ed.). Baltimore: Laureate
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S.
M., Sutton, M. M., & Kramer, B. E. (2008). Project Management: Planning, scheduling,
and controlling projects. Hoboken, NJ: John Wiley &
education continues to evolve. DE is at
a significant turning point in the history of education, improvement in
government operations, and in the corporate environment. Siemens, (n.d.) “Claimed that online
courses and degrees are acceptable and even better received than F2F courses
because people are getting comfortable with online classes”.
What do you think the perceptions of distance
learning will be in the future (in 5–10 years; 10–20 years)?
The future is brighter. There is a higher
level involvement at higher institution, K1-12, in conjunction with the government
to standardize the operation in distance learning community. This is what will shape the future. Simonson, Smaldino, Albright, & Zvacek,
(2009). State that more and more research is proving
that distance education provides equivalent or even superior education.
education will continue to grow dramatically. Siemes (n.d.) discussed
the growing acceptance of DE as fueled by:
·Increase in online
experiences with new tools.
·Growing sense of
comfort with online discourse.
communicate with diverse and global groups.
Currently, new technologies are unveiled at
least, three to four times a year; the use of distance learning is expected to
increase in the next decade. Simonson,
et. al., (2009), state that students of all ages are engaging in distance
education. As more technology resources are becoming available to education
settings, more students are becoming more involved in learning at a distance.”
In addition, Siemes (n.d.) states that DE
benefits corporation by allowing them to interact with different offices around
the world. Though a number of critics continue
to challenge the validity and the benefits that DE claims, it is obvious that
the benefits outweigh the challenges. DE is here to stay. The major challenge on the part of Instructional
Designers in the field is to continue to establish the standard of practice
across the board. Judging from what is happening now, organizations and
institutions aspire to convert their traditional f2f curriculum to an online course
to remain competitive in this era. That should not be the practice. There are a
number of theories and practices that could guide organizations seeking to
adopt distance learning. Equivalency
theory is practical in the design of distance learning experiences, and should
be considered especially when “converting” traditional classroom experiences
into distance experiences. As an instructional designer, we must consider the
differences between traditional and distance learning, to develop learning
experiences appropriate for the learner in their environment.
How can you as an instructional designer be a
proponent for improving societal perceptions of distance learning?
Gambescia, & Paolucci (2009)
discussed the fact that a student attending college level online courses has
exceeded any other kind of distance learning. In addition, visibility, academic
integrity, and proper marketing can determine the success of a learning
As an instructional designer, my individual
contribution to the best practices approach is crucial. We all live in a small
world, where people are entitled to their opinion. Moving forward, providing a real experience, a wow moment, based on facts,
and the plight to generate a thought provoking
adventure to the world of distance learners is what I aspire to add.
How will you be a positive force for
continuous improvement in the field of distance education?
I am one of the people that are more
connected to the emerging technologies in all aspects of my live. I think the first thing I will do to maintain a positive force for the continuous
improvement in DE, is to become a
member of various organizations that advocate for the future of Distance
learning in my immediate environment.
I will commit to continuous review of
the standard of practice, volunteering at Walden community of learners, and in
communication with my predecessor, beyond my degree accomplishment. I am enthusiastic to be a part of this program,
knowing the benefits of the quality of information that is presented in the pursuit
I will increase the awareness of my
organization to the possibilities offered by online learning, such as using
multimedia tools and other approaches that may not be accessible in a f2f
I recognized the possibility for
improvement with some of the DL offerings; I will consider how to influence the
learner-learner, and learner-instructor interaction, which seems odd, to most
unfamiliar with DL. I will concentrate
on the diversity of the learners, and how to use the information to improve
In conclusion, there are still negative
perceptions of distance learning, I may not be able to change that fact. Adults with multiple responsibilities are
tuned to participate in distance learning more than other population. As more learners adapt to newer technologies, and
as information become more accessible at the finger-tip, the demands for
distance learning will continue to gain greater acceptance in the future.
Gambescia, S., & Paolucci, R.
(2009). Academic fidelity and integrity as attributes of university online
degree program offerings.
Online Journal of Distance Learning Administration, 12(1). Retrieved
Summary of Converting
to a distance learning Format
As you start your new role as a facilitator in a blended
learning environment, consider the best practices guide. Know the differences
between f2f and a blended course. Devote time to improve your skills, and plan
ahead of time to try out the technologies available to you.
Your content and the learning outcomes should be align with
the f2f course requirements. Though, the choice of activities and communication
will occur through the discussion board. Your role is to promote learners
engagement, offer support and feedback as needed. You are to facilitate learning, by going over
the strategies presented in the guides, feel free to explore more information,
and give your learners equal opportunity.
Simonson, et al., (2009) states, “the keys to a successful
distance education are in the design, development, and delivery of instruction,
and are not related to geography or time.”
This blog discusses the impact
of open source.I chose to analyze an
open source offering from Stanford University, one of the leading members in
the open source community. Opensource refers to
program in which the source code is available to the general public for use
and/or modification from its original design free of charge, i.e., open. Open
source code is typically created as a collaborative effort in which programmers
improve upon the code and share the changes within the community.
chose this course to increase my knowledge about technology related courses. The
review gave me an opportunity to access another CMS’ system, other than what I
have been presented at Walden.
Does the course appear to be carefully
pre-planned and designed for a distance learning environment? How so?
Introduction to Databases in my opinion is
thoughtfully prepared for DL environment. This is because the site outlook is
clean, clear, organized, and highlights Course Information in bold readable
text.There was an introduction to the
course, by the instructor, and why the course is scheduled to hold. The
You-tube video describes the course content, expectation, and application and
certification process.Simonson, Smaldino, Albright, & Zvacek.
(2009) State, ‘instructors of online courses must make the course organization,
calendar of activities, and expectations as clear as possible.”
the same course is offered to the traditional student. The video mentioned that
this course has been modified for open source purposes. Simonson, Smaldino,
Albright, & Zvacek. (2009) Cautioned that …” courses taught previously in a
traditional classroom may need to be retooled. The focus of the instruction
shifts to visual presentation, engaged learners and careful timing of
presentation of information. ”p.127.
Introduction to databases requires a high
speed internet connection, because the course content is based on videos and
online exercises. The course is entirely asynchronous and offers multiple
visual cues. The course information includes
a detailed syllabus, course schedule and what will be covered for the next 9
weeks. In addition, there are optional exercises for learners to get accustomed
to the instruction. This is not a credit
based course, but a certificate of participation will be issued at the end of
the course. Course will use topic
approach with about 9 topics total. This
course has weekly assignments, and one examination that will be posted later in
are no prerequisites for this course, information pertaining to other
materials, technology tools, lecture videos, textbooks (optional),
communication and contacts were clearly posted on the main page as FAQ. This is
helpful for anyone interested in the course before course registration.
A discussion forum is included as part of the
course content. Questions not answered by other students will be answered by
the teaching staff; top-ranked questions will be discussed by the instructor in
a weekly video.
Does the course follow the recommendations for
online instruction as listed in your course textbook?
During my review of “Introduction to Databases”
I realized that the course is scheduled to start in October 10, 2011 and will
run till the end of December, 2011. Course followed the standard of identifying
the goals and objectives. Simonson et al. (2009) the absence of stated learning
objectives makes observing and measuring learning outcomes impossible.
Part of the introductory information
highlights the different communication methods for this course. Already, there
are multiple announcements about course offerings, and other pertinent
information. There is a clear understanding of when and how the instructors
will respond to questions or signs of difficulty.This support what Simonson et al (2009) wrote”
another important issue when teaching online is that of establishing the
the requirements are complete and posted so that new distance learners can
familiarize themselves with the layout of the site. A crucial aspect is the schedule of
assignment. When I signed for Introduction to database, all required
assignments are posted with due dates, and expectation are clear.
identified the technology, and how to access the selected software’s download. The key here is” to ensure that whatever
technology is accessible by learners and the facilitators” Piskurich (n.d).
Technology should be engaging to all types of learners. The
course identified the basic requirements of the learners especially in the use
of technology tools. There are optional exercises to work on before the
beginning of the course. I consider those as warm up exercises. An introductory
exercise discusses the learner’s context and experiences. I read some of the
postings; the environment is quite
diverse. Morrison, Ross and Kemp (2004) as cited by Simonson et al. 2009 refer
to the three types of context: Orienting, instructional and transfer context. Additional
considerations posted identified the site coordinators and their roles.
Did the course designer implement course
activities that maximize active learning for students?
Introduction to Database defined the
activities, the application, and planned to give learners access to a hands-on
experience working with raw data as an
opportunity to build their skills. Consequently, there are a number of prerequisite
topics to ease the learners to the new topic during the course.
discussion forum will be assessed weekly to monitor the level of interaction
among the learners. Assignments will be completed via this method. Simonson
et al (2009) cited Kanuka, Rourke, and Laflamme’s (2007) viewpoint that
learner engagement comes from “well-structured” instruction with “clear
learner’s responsibilities” that “provokes deeper levels of discussion” p. 166.
Finally, the site offers the opportunity for learners
to evaluate the course, instructor, and ease of use of this site for future
Piskurich, G. & Chaseur, J.
(n.d.) Laureate Video Presentation.
Simonson, M., Smaldino, S., Albright,
M., & Zvacek, S. (2009). Teaching and learning at a distance:
Foundations of distance education (4th Ed.) Boston, MA: Pearson
I chose Example #1:Collaborative
A new automated staff information system was recently purchased by
a major corporation and needs to be implemented in six regional offices.
Unfortunately, the staff is located throughout all the different offices and
cannot meet at the same time or in the same location. As an instructional
designer for the corporation, you have been charged with implementing a
training workshop for these offices. As part of the training, you were advised
how imperative it is that the staff members share information, in the form of
screen captures and documents, and participate in ongoing collaboration.
Two distance Learning technologies selected.
The purpose of this training is to train geographically
dispersed employees on “how to use the new automated staff information
system”.The training requires extensive
collaboration across the regional offices, with the use of collaborative software.
Collaborative software helps facilitate action-oriented teams working together
over geographic distances by providing tools that aid communication,
collaboration and the process of problem solving. Additionally, collaborative
software may support project management functions such as task assignments,
time-managing deadlines, and shared calendars.Wikipedia, 2011.
Judging from the request above, I will
conduct a rapid assessment. The purpose of the assessment is to identify the
best technology to use in my course delivery. I consider this first step, because
of the geographical location of the other regional offices. I want to make sure
that whatever technology I chose will be compatible across the board.It is a fact that web-based training offers
companies the ability to reach a mass audience quickly, assess and measure
results, and reduces manpower costs.
As I identify the learner’s, another consideration will be
to discuss with other ID professional the communication styles adopted in the
past, the success and challenges. I will not like to create a burden to the
employees using technology adopted with resentment.Duarte and Snyder, (2006)” People who lead
and work in virtual teams need to have special skills, including an understanding
of human dynamics, knowledge of how to manage across functional areas and
national cultures, and the ability to use communication technologies as their
primary means of communicating and collaborating.”
Web conferencing system software
is a communications tool that allows the user to build community and disseminate
information.Wikipedia, 2011 defines Web conferencing refers to a service
that allows conferencing events to be shared with remote locations. Most
vendors also provide either a recorded copy of an event or a means for a
subscriber to record an event. The service allows information to be shared
simultaneously, across geographically dispersed locations in nearly real-time.
Applications for web conferencing include meetings, training events, lectures,
or short presentations from any computer.
The second technology tool is Wiki. Baldarrain, (2006)
described” wiki as a site designed to facilitate the exchange of information
within and between teams”. Wiki allows the creation and editing of any number of interlinked
web pages via a web browser using a simplified markup language. Wikis are
typically powered by wiki software and are often used collaboratively by
multiple users. Wikipedia, 2011.
I will design an orientation to the ‘New Automated Staff
information system” I assume this is either new to the organization, or a
change to the current system. The instruction did not specify. Using a voice over power point presentation,
with visual images of how the new system works. I will upload to a web
conference system. I will identify the
key elements of the new automated system, describe how it works, and identify
staff expectation and responsibility. The New Automated staff information system
will have a hand-on experience (Simulation) on how it works; this will be done by
breaking the functions into a step-by -step process.This process will assist (designer and
learners) in the assessment of areas of difficulty.
I will provide a FAQ session that answers learner’s questions.I will also provide a discussion forum via
wiki for collaboration across the entire region. There will be a link to
contact me by phone or email in case there are unresolved issues about the
usage or other technical difficulties.
Wiki is beneficial to a number of organizations, both profit and
non-profit in that it enhances the communication, saves time, knowledge
sharing, and collaboration amongst any group of people.
Wiki information can be updated without any administrative
protocol. Distribution of materials occurs instantly, and wiki pages have the
capabilities to, track information, share spreadsheets, PowerPoint slides,
videos and much more.