Welcome to Training and Development EDIT 6501. This is my blog spot for all the required discussion and assignment completion for this course. Feel free to share your knowledge, thoughts, opinion and suggestions as we learn together. I look forward to read from you.
“What we see and hear from each other is
only the tip of the iceberg. Lying underneath the waterline of our words and
actions is a much fuller, richer set of information”. Strider, (2002) Communication in
project management cannot be overemphasized.
In general, people communicate through a variety of means but are the
communication effective? Projects are
conceived with excellent plan, hoping for a desired outcome often fails,
because of inappropriate communication strategies. This blog discusses a piece of communication
in various modalities.
How did your interpretation of the message
change from one modality to the next?
As an Email (written
The email is direct. The message implies Jane, pleading to
Mark to get his part of the project done to enable her move forward. She appears desperate, by the choice words
used to request for the report, but failed to mention exactly when she needs
the report. As noted by Stolovitch, (n.d.) “Effective communication is
influenced by the spirit and attitude, tonality and body language, timing and
personality of the recipient”. Though,
the email was a written text, it was obvious to note the spirit and attitude of
As a Voice Message (Audio)
This voice message presented an interesting version of the
message. The speaker voice was cautious, calm and directly expressed purpose of
the communication. The voice reflected a friendly reminder to Mark about the ETA report. The
voice message reflected a level of familiarities between the speaker and the
receiver. The speaker (Jane) knew Mark’s schedule, and was considerate by referring to his busy
day, somewhat empathizing with him, and
hoping that Mark could find some time to get
back to the much needed report.
As a face-2-face
communication (Video cast)
During the f2f conversation, the presence of the speaker
made a difference in the way I received the message. Looking at her face,
listening to her, reading her facial expression, her lips movement, the tone of
her voice impacted the way I received the message. Though, she was demanding an
answer, she was respectful and ended her conversation with a smile. Depending
on the relationship between the two parties the smile could be identified as a heartening
gesture, or could be a distracter. Stolovitch, (n.d) cautions on communicators
“to avoid ambiguity” This may be perceived as lack of seriousness in the
content of the message.
What factors influenced how you perceived the
Judging from what I wrote earlier on the written text, and
what just occurred in the voice message, and f2f communication, the speaker in
all the scenarios is attempting to get work done and get results. She may need
to use the approach described by Budrovich (n.d) “Tailor your
communication strategy to fit the specific needs of each stakeholder”. In reality, I do not think that the speaker
should use all the three or more methods to get her point across. Instead, her
ability to recognize Mark’s communication preference will make it easy to
tailor her communication to get the outcome.
Other factors that of influence how a message is perceived
are values, noise, perception, encoding, beliefs,
decoding, length of conversation, repetition, past experiences and expectations.
This could occur both ways. Considering cultural backgrounds when communicating during a
project is an important factor nowadays, due to technological advancement, and
diversity in the workplace.
Which form of communication best conveyed the
true meaning and intent of the message?
This is a
subjective question, because as learner’s we are motivated to react to a piece
of the information base on a number of reasons.
One major gap is that people have different preferences and approaches
to “what constitute effective communication”. For example, being an auditory,
visual or kinesthetic learner may influence your perception, orientation to
details and what you want in a communication. This
is because; different channels of information could determine the strengths and
weaknesses of communication in question.
In the sample, provided
f2f (video cast) communication seems to make the most sense in my opinion. Knowing that Mark is extremely busy with
other responsibilities, there is a possibility Mark might not check his voice
message. Considering the email, Mark might not be at his desk to read it. Going to Mark and discussing the need as
demonstrated in the video cast could increase the possibility of getting an
answer sooner. If the two have a positive working relationship, it works even
What are the implications of what you learned
from this exercise for communicating effectively with members of a project
Communication must be
planned, coordinated, managed and reported between the team and the project
leader. When working on any project, each member is responsible to, and
accountable for discussing the progress of the project to other members as
assigned. Portny, Mantel, Meredith, Shafer, Sutton, and Kramer. (2008) Noted
that “PM should consider providing project progress reports to supervisors,
upper management, the client or customer, project team members, others who are
helping on the project, and others who are affected by the project results.”
In organization setting, communication takes different shapes and
forms. Stolovitch, (n.d) states that
standard of communication with clients should address the following;
Response to time frames.
Form of oral / written communication.
Establish rules of participation and
Avoid an ambiguity.
As I process the
instruction in the exercise” The Art of Effective Communication’ I recognized that
some of my responses is based on my own perception, limitation, and
assumptions. To succeed in any projects,
all the assumptions and constrained must be discussed prior to or as situation
arises. Portny et.al. (2008) States that
“PM must consider project assumptions when they develop their project risk
Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M.,
Sutton, M. M., & Kramer, B. E. (2008).
Project Management: Planning, scheduling, and
Hoboken, NJ: John Wiley & Sons, Inc.
Laureate Education, Inc. (n.d.). Project Management Concerns:
Communication Strategies and